Refund policy
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sales@chicchristmasshop.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom or personalized products and gift cards. Sale items are final sale and cannot be returned.
Please contact us at sales@chicchristmasshop.com if you have questions about whether a specific item is eligible for return.
Exchanges
The fastest way to exchange an item is to request a return for the item you have. Once the return is accepted, you may place a separate order for the new item.
How to Start a Return
To request a return, please email sales@chicchristmasshop.com within 14 days of delivery with your order number and reason for the return. Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since we approved your return, please contact us at sales@chicchristmasshop.com.